Article 1 – Purpose & Scope
This Privacy Policy informs users (“Data Subjects”) about how their personal data is collected, processed, retained, and protected by Alanya Municipality Social & Economic Enterprise (“DATA CONTROLLER” or “SELLER”) in accordance with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) and international data protection standards during services provided on isletmeler.alanya.bel.tr.
Article 2 – Data Collection Methods & Legal Grounds
Your personal data is collected through the following channels on the municipal portal:
- Direct Input: Registration forms, booking checkout forms, customer support requests, and contact inquiries.
- Automated Methods: Cookies, session identifiers, and security log mechanisms.
- Legal Grounds: Explicit legal statutory mandate (KVKK Art. 5/2-a), contract establishment and performance (KVKK Art. 5/2-c), compliance with public legal duties (KVKK Art. 5/2-ç), and legitimate public interests (KVKK Art. 5/2-f).
Article 3 – Categories of Processed Personal Data
The principal categories of data processed by the Municipality include:
| Data Category | Description |
|---|---|
| Identity Data | Full Name, Republic of Turkey ID or Foreign Passport Number (when statutory) |
| Contact Data | Phone Number, Email Address, Billing / Residential Address |
| Transaction Data | Order details, PNR code, invoice records, official service logs |
| Financial Data | Card details (never stored on our servers; processed directly via 256-bit SSL bank gateway) and IBAN details for refunds |
| Technical Security Data | IP address, login/logout timestamps, session security tokens |
| Preference Data | Language preference, booking inquiry history, feedback surveys |
Article 4 – Purposes of Processing
Personal data is processed strictly for the following operational purposes:
- Fulfillment of Bookings: Managing reservations for wedding halls, guesthouse rooms, and billboard spaces.
- Statutory Obligations: Issuing municipal invoices, official tax compliance, and responding to judicial or administrative requests.
- Citizen Support: Resolving citizen inquiries, cancellations, reschedule requests, and complaints.
- System Security & Integrity: Ensuring 2FA verification security and preventing unauthorized access or fraud.
Article 5 – Transfer of Personal Data
Data may be transferred strictly to the following authorized parties:
- Banking & Payment Partners: Licensed public banks (e.g. Ziraat Bankası) to execute 3D Secure transaction settlements.
- Government Authorities: Courts and statutory supervisory institutions where mandated by law.
- Technical Infrastructure Providers: Secure domestic server hosting and government communications infrastructure.
Article 6 – Cookie Policy
Users can adjust cookie permissions via browser preferences at any time. Disabling essential cookies may impact booking functionalities.
Our website utilizes cookies to ensure safe, reliable, and smooth service delivery:
- Strictly Necessary Cookies: Essential for shopping cart, session holding, language preferences, and CSRF protection. Cannot be disabled.
- Analytical Cookies: Anonymous metrics to optimize portal speed and accessibility.
Article 7 – Rights of Data Subjects
Pursuant to Article 11 of the KVKK, all data subjects are entitled to:
- Learn whether their personal data is being processed.
- Request information and copies of processed records.
- Inquire whether personal data is used consistently with its purpose.
- Know the third parties to whom personal data is transferred.
- Request correction of incomplete or inaccurate data.
- Request deletion or destruction of data under statutory conditions.
- Object to automated processing that produces an adverse result.
Article 8 – Applications & Contact
Data subjects may submit their statutory rights requests in writing or via registered municipal contact channels:
Institution: Alanya Municipality Social & Economic Enterprise Address: Kadıpaşa Mah. Şevket Tokuş Cad. No:74 Alanya / Antalya / Turkey Email: [email protected] Phone: +90 444 82 07
Requests will be finalized free of charge within 30 (thirty) days at the latest.