Distance sales agreement, privacy policy, and reservation cancellation and refund terms.
Service Provider: Alanya Municipality Directorate of Enterprises and Subsidiaries. Buyer: Citizen/User booking services via the municipal platform.
This agreement outlines the rights and obligations regarding the sale, performance, and delivery of reservation services for municipal guesthouses, wedding halls, and advertising spaces.
Upon successful reservation or payment, a unique PNR code and booking summary are sent to the Buyer's email and phone. The service is provided on the reserved date and time at the designated facility.
Principles regarding the processing and protection of personal data in accordance with Law No. 6698 (KVKK).
Name, ID number, phone number, and email address are processed solely for reservation fulfillment, PNR verification, and municipal records, and are never shared with third parties.
Credit card data is routed directly to the bank's 256-bit SSL encrypted 3D Secure virtual POS. Card details are never stored on municipal servers.
Reservation cancellation and refund rules in accordance with municipal enterprise regulations.
For cancellations made 30 days or more prior to the event, session, or check-in date, a 50% refund is issued calculated on the net service fee excluding taxes (50% cancellation fee applies).
For cancellations made less than 30 days prior to the check-in or event date, no refund will be issued (0% refund, 100% cancellation fee).
Cancellation requests must be submitted online with the PNR code or via written petition to the municipality. Approved refunds are credited back to the original card within 7-14 business days.
Conditions of access and intellectual property terms governing isletmeler.alanya.bel.tr.
Website terms of use cover site visits, user account security, intellectual property protection, and legal responsibilities of the parties.
Please visit the standalone agreement page to inspect all comprehensive clauses.
